We’re 100% committed to making you happy. Each card is hand-checked by our quality control team before it goes out of our door to ensure you get the best! While we make every effort to ensure your product arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away within 7 days upon receiving your order.

If you’re out of the 7-day guaranteed window, no worries! We got you covered — our 6-month warranty offers one-time replacement within the said time frame for any defects. We will work with you to guarantee your satisfaction.

Of course! Please contact us with your order number, within 7 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details!

We only accept one-time exchange. Returns without prior communication with us will not be accepted. Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by our credit card settlement service provider to set up the credit transaction with your bank.

Customers are responsible for all the fees involved for returning items, including the transaction and handling fees incurred by the settlement service provider. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

1. Customized products are your unique creative expressions. Returns on customized item(s) for reasons other than Sogar error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping/transaction handling fee, if required).
2. Shipping fee and express shipping fee are non-refundable.
3. If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option. Sogar reserves the right on the final decisions.

We got you covered! Please contact us with a photo of the defects within 7 days from receiving your order (according to the delivery date on the tracking record, if applicable) and we will arrange a replacement of the same product for you right away after verifying the quality issue with no additional cost.

If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option.

We offer a 6-month limited warranty for Sogar-branded products purchased from our website, which covers one-time replacement of the same product during the warranty period. Within 6 months from the date of original purchase, if you discover a fault with your item(s), simply take pictures of the defect and contact us right away with your order number or receipt. We will work with you to guarantee your satisfaction.

1. Any damages caused by accidents or unauthorized modifications are not covered by our warranty.
2. Deterioration and any defects resulting from normal aging, scratches due to natural wear-and-tear of the product are not covered by our warranty.
3. No devices (e.g. mobile phones, tablets, etc.) other than Sogar-branded products are covered by our warranty. Repair costs incurred due to any damages to any electronic device are not covered.
4. No refund can be claimed for the 6-month warranty after the 7-day No-Question-Asked time frame.
5. Shipping fee and express shipping fee are non-refundable.
6. No replacements or refunds are applied to lost or stolen items.
7. If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option. Sogar reserves the right on the final decisions.